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Over the last couple of years we have increased the number of properties on our books due to the unique structure of our team, extensive advertising and renowned customer service.

We have dedicated members of staff who specialise in all aspects of rental, such as maintenance, rent collection, advertising, viewings and valuations.

We differ from other agents who usually combine both Sales and Rentals together in one office, we operate both units independently allowing us to offer a superior level of customer service in the Property Management and Rental sector whilst working closely with our Sales Offices providing keenly priced properties to investors.

In order to provide you with the most accurate rental valuation on your property, we undertake a visit and assessment.

Here we look for a number of factors that affect the rental potential. On top of the general condition of the property, cleanliness, decorative order, heating type, size of rooms, security, and additional facilities all have a positive influence on the rental value.

Presenting your property in the best possible condition will not only attract a higher rent, but is also more likely to be attractive to considerate tenants. We will point out any maintenance issues that may be useful in letting your property. 		Once we have discussed a realistic rental valuation, we are obviously keen to note what your rental expectations are; should you choose to instruct us to find a tenant, we will market at your chosen rent.

It is important for you to clearly advise us of any restrictions you have on the type of tenant you would like e.g. professional or non-working, smoker’s, pets etc. Remember the more restrictions you place, the smaller the potential market will be for securing a satisfactory tenant.
< Introduction Advertising & The Letting Process... >

Once you have decided you wish to rent out your property we immediately commence advertising, this takes on many aspects, i.e. the property pages in the local newspapers, full page feature advertisements, our own website and other national internet sites, rental lists posted and handed out from our offices and of course verbal recommendations.
This begins with vetting prospective tenants and showing them around individual properties making sure they meet any of the restrictions you may have made. We then ask them to complete the application process, all details are thoroughly inspected before a call is put through to you. We obtain full references, bank details etc. and a deposit for you.

< The Rental Value of Your Property Whilst this is being undertaken... >



When managing your property we undertake and prepare an inventory including general description of rooms, appliances and take digital photographs where appropriate. This provides the basis of the agreement with the tenant and acts as a benchmark at the end of the tenancy. We can also provide inventories for landlords choosing to manage their own properties.
< Advertising and the Letting Process What to do next... >

Your property must comply with legislation such as Gas Safety (Installation and Use) Regulations 1994, Furniture & Furnishings (Fire Safety) Regulations 1988 (as amended) in 1989 and 1993, Electrical Equipment (Safety) Regulations 1994 and Plugs & Sockets etc (Safety) Regulations 1994. All works must be carried out by competent and qualified engineers.
We advise that landlords install conforming smoke detectors in all their properties to avoid the accusation that the landlord is failing to properly fulfil their duty of care towards tenants. Failure to do so for whatever reason would be indefensible if and when a case came to court.
< Whilst this is being undertaken General Maintenance... >

Ensure any works required on the property are completed well in advance of the tenancy commencement date, and that it is left clean, tidy and ready for occupation. If we are to manage your property and you require us to organise any works then please let us know as soon as possible in order that we can undertake this task professionally and competently.
In accordance with the Taxes Management Act 1977 if you are going abroad you may be liable for tax. Therefore it is important that you talk to the Inland Revenue and once your application has been approved by them they will write to us confirming you are to receive rent with no tax deductions. Please visit www.inlandrevenue.gov.uk for more information.
< What to do next keys... >

We require three sets of keys. Two sets for the tenants and one to be retained by us for the management of the property. If you cannot provide three sets then we will arrange for additional keys to be cut and deduct the cost from your first months rental income.


We are fully accredited members of ARLA (Association of Residential Letting Agents). ARLA is the countries leading professional body to which all reputable and qualified agents belong. Our membership is your guarantee of a professional service.
< General Maintenance Services we offer you... >


After the tenant has moved in we conduct our initial property inspection within the first three weeks. At this stage we are able to resolve any teething problems the tenant may have and see at first hand how they are conducting the tenancy. You will receive written confirmation of this visit and its outcome. We aim to undertake a minimum of 3 property inspections each year, however, if there are issues or concerns these will be conducted more often.

The tenant is given access to a 24 hour emergency telephone line should there be serious issues that arise out of working hours. We organise all gas and electrical checks on the property unless we have received written instructions to the contrary. Your rent will be collected and paid via the BACS banking system, which will normally be completed within five working days of receiving cleared funds from the tenant. Any costs incurred for work on the property will be deducted from your rental payment and will reflect on the statements we send.


After the tenant has moved in we forward all paperwork and relevant monies to you and notify the utility suppliers and local authority of the new occupants. From this point onwards you are responsible for the property and the tenancy. We are happy to provide new contracts after the initial period has expired; alternately if the tenant is not staying at the property we can commence the search for a new tenant on your behalf.
< Keys Services (cont)... >


As per our "tenant find only service" but we collect the rent and pay it via the BACS payment service. Any works or property inspections are undertaken by the landlord, however, only rent chasing will be our responsibility.



This is included in most of our services, if not required please advise immediately.

We reserve the right on properties we market to undertake the relevant safety tests should the correct documents not be with us at least 72 hours prior to the tenancy commencing.
< Services we offer you Financial Matters... >
We are happy to be able to offer expert mortgage advice from our Miles & Barr Financial Services Department who are independent mortgage advisers.

You must gain the consent of your Mortgagees before you enter into a Letting Agreement of a Mortgaged property. Mortgagees frequently require us to supply copies of the Tenancy Agreement and in some instances the Inventory. In some cases the Building Society will charge a fee which must be paid by the Landlord.


All our fees & disbursements are subject to VAT at the appropriate rate.


A)  Please remember that your property will be subjected to the strains and stress of everyday living. We must stress that it is vital that you remove any items not easily replaceable or expendable.
< Services we offer you Financial Matters (cont)... >
B)  We may approve repairs, without prior consent from you, this may be done if it is deemed dangerous not to do so, or if we are unable to contact the Landlord and feel that a decision must be made immediately. We reserve the right to act in what we think is either in the Landlord, tenants or properties best interest.

C)  Unless special arrangements are made our management will only operate for the period in which the property is let and our management does not include supervision of the property when it is unoccupied between letting periods.

D)  Where the cost of works arranged by us exceeds £500, or where three or more quotes are required/the cost of non-essential works we will charge a supervision fee of £40 to cover additional administrative costs.

E)  Tenants may pay their rent by Standing Order, Cheque or Cash. In respect of rent received in the form of a cheque, we must allow the cheque to clear (normally seven working days) before your account may be credited. We will always try to account to you within 14 days of cleared funds being received.

F)  We cannot pay outgoings on your behalf in excess of rents available to us in the owner’s account.

G)  You must advise your Insurers, (Building and Contents Insurance) of your intention to let the property. We are able to offer Buildings and Contents Insurance and further information is available on request. We will not be expected to notify Landlords when Insurance is due for renewal.

H)  Please ensure that all water pipes and storage tanks are sufficiently lagged. If the property is empty for a period of time on the Landlords instructions the Agent will arrange for the water system to be drained or for heating to be left on low.

I)  Should we become aware of any breaches of the terms of the Tenancy Agreement you will be informed. Action will be immediately taken in order to comply with the terms of the Tenancy Agreement.

J)  For the avoidance of doubt it is hereby agreed and declared that it should be no part of the duties or powers of the Management Firm to cause to be instituted on behalf of the Owner any legal proceedings against any person whether in respect of the premises or otherwise.
< Financial Matters return to introduction... >